Four Ways to Lead Your Company with Integrity
“Integrity must start at the helm, and then it can percolate down through the deepest layers and become the heart and soul of the company’s culture” ― Martin Zwilling
When running a business, it is easy to believe the misconception that your products and services are the most important aspects of your company. The truth is- they’re not. No matter how great they may be, customer and employee satisfaction will always be the biggest drivers in company growth. But how is this achieved?
Imagine for a moment that you have ordered a product and it is PERFECT. Now imagine that the person who sold it to you was rude, you were charged fees you weren’t aware of, and it arrived 2 weeks later than expected. Does this sound like a company you would work with again? Probably not.
A breakdown in integrity can create immense hurdles for a business, both inside and out. Unfortunately, this is truer now than ever before. We are living in an age where any blunder can be shared with the world at the click of a button, making it difficult to recruit solid talent or engage new customers. So how exactly DO you lead your company with integrity?
Treat Everyone with Respect
Remember that it starts with YOU. By treating your employees and clients in a way that makes them feel valued, you are establishing a culture and expectation of respect within your company.
In a Harvard Business Review study of roughly 20,000 employees, those who felt respected by their leaders reported 56% better health and wellbeing, 89% greater enjoyment of their jobs, 92% greater focus and prioritization, and they were also 55% more engaged and 1.1 times more likely to stay with the company.
So how do you show respect? Give your employees a voice, listen to their ideas, and actively acknowledge their strengths.
In the words of Stephen Covey, “Always treat your employees exactly as you want them to treat your best customers.”
Honor Your Commitments
The easiest way to build and maintain trust is to honor your commitments, no matter how small. This could be as simple as arriving on time to a meeting, following up with a client when you said you would, or meeting a project deadline. By keeping your commitments, you show people that your word is good and that they can rely on you going forward. Whether you are dealing with a customer, employee, vendor, or the community, keeping your word is a necessary part of leading with integrity. Furthermore, when you consistently honor your commitments, your employees can be better held to the standard of honoring theirs as well.
“Whoever is careless with the truth in small matters cannot be trusted with important matters” ― Albert Einstein
Communicate with Transparency
Think you need to be the picture of perfection at all times? Think again! Being transparent, especially about challenges or obstacles, can help foster both trust and understanding between you, your employees, and your customers.
Whether you are being asked to meet a timeline that isn’t plausible, or you are struggling to honor a commitment you’ve already made, keeping quiet and leaving someone’s expectations unmet is the worst thing you can do. Instead, be sure to communicate with your customers or employees about the challenges you are facing and the impact it has on them.
By communicating with transparency, you are letting people know that you care about the commitments you make to them and that their experiences are important to you.
Have a Consistent Moral Code
As with all things, constancy is key. Establishing a moral code that is intertwined with your business practices can lead to higher employee and customer satisfaction rates, and a more successful business overall. By continually treating others with respect, honoring your commitments, and communicating with transparency, you will become a positive model of integrity within your company, and will likely inspire others to follow suit.
“There are many things you can lack and still steer clear of danger. Integrity isn’t one of them. Establish a set of sound ethics policies, integrate them into all business processes, communicate them broadly to all employees, and make clear that you will not tolerate any deviation from any of them. Then live by them.”― Enrique Fiallo
Putting It All Together
To get an inside look at these principles in action, I recently met with Kurt Sundberg, President, and CEO of Simplex System Controls, Inc., a company whose motto is Quality First, Integrity Always. Within minutes, it became very apparent that integrity is more than just a motto- it is interwoven throughout every facet of the company. At Simplex, employees are overwhelmingly treated with respect. Mr. Sundberg actively encourages his management team to acknowledge the hard work of their employees, he has an open door policy where ANYONE in the company can come directly to him (not something easily said for most CEOs), and he even asks his employees for permission before entering their workstations. Given these simple yet effective displays of respect, it is no surprise that the average employee has been with Simplex for over 14 years.
Honoring commitments is also at the forefront of customer relations with the “Simplex Promise,” a company-wide pledge to deliver a high-quality product on schedule and on budget. Every decision is made with this promise in mind, and this focus is likely the reason for Simplex’s high customer satisfaction and retention rates. From their accurate quoting (in an industry rife with additional fees, mind you), to having a project manager who keeps in constant contact with the client should any challenges arise, to personally hosting team meetings to keep employees engaged and informed about company goals and challenges, Mr. Sundberg has successfully created a culture of transparency, both internally and externally. For these reasons, it is clear that consistently leading with integrity has led to much of Simplex’s success. Follow these guidelines and see for yourself how leading with integrity can benefit your business as well!
Furthermore, if you haven’t taken the “Integrity Challenge,” here is access to the questions. https://www.surveymonkey.com/r/FKPD9CS
By: NWI Business Solution
Join us on LinkedIn and share the “Integrity Challenge” with colleagues and friends.
If You’re Not Improving, You’re Falling Behind
Recently, Kurt Sundberg, President of Simplex, recounted that a mentor would tell him that “if you’re not improving, you’re falling behind.” He’s lived by those words and has stayed focused on continuous improvement.
Kurt described also being influenced by The Toyota Way. In fact, the Simplex management team read Liker’s book and were tasked to reflect on how it may apply to their operation. Kurt related that, “Internally, we wanted to look deeper at things we never really looked at before. We had an interest in lean manufacturing and continuous improvement and what that looked like for us. That led us to the Toyota Way.”
Team Simplex: Fun facts about Curt Rathje. Curt, thank you for your years of service. To find out about careers at Simplex System Controls, click the Careers button below.
Team Simplex: Fun facts about Javier Alamo. Javier, thank you for your year of service. To find out about careers at Simplex System Controls, click the Careers button below.
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